FAQ

Yes! We offer free shipping for all orders Above $75 USD!

For everywhere else, standard international shipping fees apply. These are always shown clearly at checkout before you confirm your order - no hidden costs, ever.

Most orders arrive within 4-9 business days, Monday through Saturday.

Once we’ve packed your order and handed it over to our delivery partner (within 1-3 days), you’ll receive a tracking email so you can follow your parcel’s journey all the way to your door.

Changed your mind? It happens! You have 30 days from the date of delivery to request a return.

Just send us a message at contact@nuvelio.com , and we’ll walk you through the process. Items must be unused, in original condition, and sent back with all packaging and tags included.

You can also see our return policy for more details.

Once your return has been received and approved, your refund will be issued within 3-5 business days.

Depending on your payment provider, it may take a few extra days for the funds to show up in your account - but we’ll always keep you updated.

Yes, absolutely. If you’d like to swap an item for another size or style, email us at contact@nuvelio.com before sending anything back. Our team will help you find the perfect replacement.

Absolutely. Your privacy and security mean the world to us.We never store sensitive payment information, and all transactions are processed through secure, encrypted payment gateways.Shopping with Nuvelio is safe from start to finish.

If your order hasn’t shipped yet, we may be able to update or cancel it for you.

Just contact us as soon as possible at contact@nuvelio.com after placing your order—we’ll do everything we can to help before it leaves our warehouse.